All claims for shortages, errors, defective merchandise, billing errors or price discrepancies must be received within 5 days, after receipt of goods. Once the adjustment has been agreed upon, a credit memo will be issued from the Billing Department. All material ordered becomes the property of the purchaser upon delivery to the carrier. Claims for short shipments or damaged goods should be made to the carrier immediately.

No goods may be returned without written Return Merchandise Authorization. If the return is the result of a customer error, Susquehanna Wire Rope will do its best to minimize any expense on the customer’s account. Our standard restocking fee is 15% plus freight costs. Returns for credit are at the sole discretion of Susquehanna Wire Rope.

Invoices will be based on the list prices or quoted prices prevailing at the time of shipment. Due to occasional cost fluctuations, please check with a sales representative concerning price levels.

Susquehanna Wire Rope warrants all products to be free from manufacturing defects. If a product is found to be defective after inspection by an authorized representative of Susquehanna Wire Rope, the original purchase price will be refunded. Susquehanna Wire Rope makes no other warranty of any other kind, expressed or implied. Seller expressly disclaims all other warranties, expressed or implied, including any warranty of merchantability and any warranty of fitness for a particular purpose.